Delivery Information

Package Pets offer a range of different shipping services to suit customers looking for a more affordable service or an express premium service. We currently use 2 different couriers services including Royal Mail Tracked 48 and DPD. 

We offer free shipping on any orders over £39. For any orders under this ammount a small delivery fee will be charged to cover the cost of shipping the goods securely to your door. Please find our delivery options below:

Royal Mail Deliveries

Royal Mail deliveries can take between 2-5 working days. Deliveries can take place Monday - Saturday. Somebody will need to be home to accept the delivery. Royal Mail will not leave parcels in a safe place for security reasons. However if you visit your tracking information you can request delivery at a neighbours or nearby work place. You can also change delivery days and schedule redelivery of missed parcels by visiting the Royal Mail tracking website and entering your tracking information which will be provided on your dispatch email.

DPD Deliveries

DPD is our premium express courier, that provides a fast express service. Customers who provide an email address with their order will receive a 1 hour time slot on the morning of the delivery. Deliveries are normally the next working day. However they can sometimes take up to 2 working days during busy periods or if there is any adverse weather or roadworks effecting the area.

DPD only deliver and collect Monday to Friday. So if you place an order before 1pm on a Friday. Delivery won't be attempted until Monday. If you place an order after 1pm on a Friday. This will then be dispatched on Monday for delivery on Tuesday.