Delivery
Delivery Information
Package Pets offer a range of different shipping services to suit customers looking for a more affordable service or an express premium service. We currently use 2 different couriers: Royal Mail and DPD.
We offer free shipping on any orders over £39. For any orders under this amount a small delivery fee will be charged to cover the cost of shipping the goods securely to your door. Please find our delivery options below:
| Order Total | Delivery Service | Delivery Price | Delivery Time |
| £0-38.99 | Royal Mail 48 | £3.95 | 2-3 Working Days |
| £39+ | Royal Mail 48 | FREE | 2-3 Working Days |
| Any | DPD Next Day | £7.95 | 1-2 Working Days |
Royal Mail Deliveries
Royal Mail deliveries can take between 2-3 working days. Deliveries can take place Monday - Saturday. Somebody will need to be home to accept the delivery. Royal Mail will not leave parcels in a safe place for security reasons. However if you visit your tracking information you can request delivery at a neighbours or nearby work place. You can also change delivery days and schedule redelivery of missed parcels by visiting the Royal Mail tracking website and entering your tracking information which will be provided on your dispatch email.
DPD Deliveries
DPD is our premium express courier, that provides a fast express service. Customers who provide an email address with their order will receive a 1 hour time slot on the morning of the delivery. Deliveries are normally the next working day. However they can sometimes take up to 2 working days during busy periods or if there is any adverse weather or roadworks effecting the area.
DPD only deliver and collect Monday to Friday. So if you place an order before 1pm on a Friday. Delivery won't be attempted until Monday. If you place an order after 1pm on a Friday. This will then be dispatched on Monday for delivery on Tuesday.
Highlands and Islands
For items which are to large to travel with Royal Mail we would have to send your order with DPD to which there is a Highlands & Islands surcharge of £10. If your order falls into this scenario we will contact you and ask whether you would like to pay the surcharge or cancel your order. Please find below a list of postcodes DPD allocate as highlands and islands addresses.
Aberdeenshire: AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
North Ayrshire: KA27, KA28
Paisley: PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA50, PA51, PA52, PA53, PA54, PA55, PA56, PA57, PA58, PA59, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88
Perthshire: PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50
Argyle and Bute: FK17, FK18, FK19, FK20, FK21
Inverness: IV
Northern Ireland: BT
Guernsey: GY
Isle of Man: IM
Isle of Wight: PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
Jersey: JE
Kirkwall: KW
Outer Hebrides: HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
Shetland Islands: ZE